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(WE ARE STILL DELIVERING DURING LOCKDOWN) FAST & FREE UK DELIVERY! (EXCLUDING HOT TUBS) CALL TO ORDER: 07809107843
(WE ARE STILL DELIVERING DURING LOCKDOWN) FAST & FREE UK DELIVERY! (EXCLUDING HOT TUBS) CALL TO ORDER: 07809107843

Hot Tub Help, Manuals & Warranty Info

Gecko Manual - Click Here

Balboa Manual - Click Here

 
How to drain your hot tub - Click Here

Warranty 

5 years warranty parts and labour on all hot tubs (subject to terms and conditions) 

Warranty terms and conditions:

1st year full inclusive warranty including parts and labour. 
To qualify for the full extended 5 years warranty parts and labour your hot tub must be serviced yearly by one of our professional and qualified service team. You can purchase service packages from us direct after your first year. 

 

 

 

IMPORTANT INFORMATION

  • Buying a Repair & Support Plan, Full Maintenance Plan or Service Plan is very simple and can be paid in 12 monthly payments.

  • If you change your mind, you can cancel your Repair & Support Plan, Full Maintenance Plan or Service Plan at any point, there is no cancellation cost, interest or hidden fees.

  • Your Repair & Support Plan, Full Maintenance Plan or Service Plan is provided by us directly so this means there is no third party companies involved and we are solely responsible for any repairs that are needed giving you complete peace of mind.

  • There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.

Section A – What’s included?

Service Plan

26-point Spa Service Plan, this plan costs £299.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced.   

Repair and Support Plan

This plan costs £299.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments.

This service provides 12 months of parts and labour, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.

Parts covered in the plan:- 

  • Unlimited repairs

  • Pump and seal leaks

  • Burned out / Faulty motor or circuit boards

  • Heater elements 

  • Blowers

  • Thermostat issues

  • Faulty Touch pads

  • Under water Lighting

  • We only cover the main components of any hot tub with these plans.

Full Maintenance Plan

26-point Spa Service Plan, this plan costs £419.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced, any parts listed below in " section A " are also covered. 

This service provides 12 months of parts and labour and one full service, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.

Parts covered in the plan:-

  • Unlimited repairs

  • Pump and seal leaks

  • Burned out / Faulty motor or circuit boards

  • Thermostat issues

  • Heater elements

  • Blowers

  • Faulty Touch pads

  • Under water Lighting

  • We only cover the main components of any hot tub with these plans.

Section B - What is not included?

Service Plan

  • Fixing Faults 

  • New filters 

  • Parts 

Repair & Support Plans, Full Maintenance Plans

  • Hot tub shell 

  • Hot tub cover/lid

  • Hot tub Jets 

  • Hot tub head rests

  • Air Locks

  • Hot tub frame or structure 

  • Hot tub isolator or RCD 

  • Any external damage costs that are caused from a faulty hot tub, faulty isolator or RCD or customers faulty electrics. 

For more information about this, please call or email us and we will come back to you within 24 hours.

Section C - How long will it take for my hot tub issues to be resolved or fixed?

After you contact us with any issues we will try to sort out any basic known issues over the phone within 24 hours, if we can't resolve the problem we will come visit you within 7 days with the aim to fix your hot tub.

 

If parts are needed that we don't have in stock, we will order the parts needed and aim to have your hot tub fixed within 14 days.
 

21-working days repair promise or your money back.

Section D - Can anyone take out a Repair & Support Plan, Full Maintenance Plan or Service Plan?

Yes anyone can take our plans out but there are a few requirements.

Repair & Support Plan, Full Maintenance Plan

  • If your hot tub is less then 14 days old we can offer a Repair & Support Plan or a Full Maintenance Plan immediately, we may require proof of purchase.

  • If your hot tub is over 14 days old you must have either a prior inspection or have prior approval from us via email. 

Inspection cost £119

 

Service Plan

  • Anyone can take out a 26-point spa service or service plan with us, even if your hot tub is over 10 years old we will service your hot tub.

Deposits

  • Please note all hot tub deposits are non refundable after 14 days and will vary from £100 to £500 depending on the hot tub you have ordered. your deposit secures your order / hot tub from the factory, please note this may take 8 to 20 weeks to be delivered.

HOT TUB ELECTRICAL INSTALLATION GUIDELINES

MARCH 1, 2019

 

The Government introduced a law in January 2005 which demands that most electrical work in UK households is only carried out by a ‘competent person’. The law means that Electrical safety requirements have been included in a new Part P of the Building Regulations. Hot tub installations must also comply with section 702 in the 17th Edition IEE (Institute of Electrical Engineers) Regulations as they fall in the same category as

swimming pools.

This guide sets out everything you need to know for setting up an electrical connection for a hot tub including details on Part P and how to find a qualified electrician.

  1. What is Part P?

  2. Who is responsible for ensuring electrical work meets Part P requirements?

  3. How do I ensure Part P requirements are met?

  4. How many amps do you need for a hot tub?

  5. What are the electrical requirements for a hot tub?

 

PART P EXPLAINED

 

WHAT IS PART P?

 

Part P is a section of the Building Regulations that covers England and Wales (Scotland is covered by the Building Standards system) and was introduced to reduce the risk of personal injury or damage to a home due to poor workmanship.

 

Part P applies to anyone carrying out fixed electrical installations in households and states:

“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”

 

WHO IS RESPONSIBLE FOR ENSURING ELECTRICAL WORK MEETS PART P REQUIREMENTS?

 

It is the responsibility of the homeowner to prove that any electrical work carried out meets Part P requirements and it is a criminal offence if it does not.

 

To comply with Part P, all electrical work must follow the rules set out in BS 7671.

 

HOW DO I ENSURE PART P REQUIREMENTS ARE MET?

There are 3 options when contracting an electrician to install your hot tub which are detailed below:

  1. Contract a Part P qualified and registered electrician which can be found through one of the following schemes:

  1. Your electrician can employ a qualified and registered electrician to inspect their work which also removes the requirement for a local authority inspection

  1. A fully qualified but unregistered electrician can inspect their own work or can employ a qualified electrician to carry out an inspection

Either way you will receive a Part P certificate after the hot tub electrical supply work is completed. From 2007 these will need to be kept on file and presented if you sell your house as part of the Home Seller’s Pack.

 

ELECTRICAL INSTALLATION

 

HOW MANY AMPS DO YOU NEED FOR A HOT TUB?

 

Most hot tubs require at least a 13AMP supply with larger hot tubs requiring a 32AMP supply. We can liaise with your electrical contractor regarding the exact specification for your Hot Tub, alternatively more details can be found within the technical specifications on our hot tubs

pages.

 

13 AMP ELECTRICAL REQUIREMENTS

 

The electrical requirements for the 13AMP plug-and-play Hot Tubs are the simplest to complete. The 13AMP Hot Tubs simply plug into a standard domestic power supply so all you need for the 13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection. We will provide up to 5 metres of cable and a plug to plug into the socket you have provided.

 

32 & 40 AMP ELECTRICAL REQUIREMENTS

 

For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub.

An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch.

 

The electrician should fit a suitable weather proof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.

 

 

 

WHAT ARE THE ELECTRICAL REQUIREMENTS FOR A HOT TUB?

 

The electrical installation must comply with BS:7671 – “Requirements for Electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:

  1. The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances

  1. The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB

  1. The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended

  1. Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply

 

Once the hot tub is filled with water and the electrical supply is installed your installation team should commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.

If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.

Please note: your electrician should leave enough spare cable attached to the isolator to go to the farthest side of the Hot Tub. Our technicians are qualified to connect this cable to the inside of the Hot Tub.